Twista Privacy Policy

The website www.twista.com.au ("the Site") is owned and operated by Twista Industries PTY LTD ACN 59 097 637 959.

Twista Industries PTY LTD is committed to protecting the privacy of your personal information. This Privacy Policy details what we might do with personal information about you which we may obtain when you seek to access and use our website. From time to time, we may give you notice of information practices specific to particular services when you request the service. These notices may override this policy.

Information we obtain
We may obtain information from this website:

  • By cookies when you visit our website. A cookie is a small amount of information which is transferred to the hard drive of your computer which can identify your web browser but not you. If you want to, you can disable your web browser from accepting cookies. If you do, you can still access our websites, but not all services may be available
  • When you submit to us an application to order any goods or services, or to enter a competition or promotion we may be running
  • When you knowingly give us information when applying for or purchasing goods or services on our website or contacting us via our website, including email.
  • When you register to become a member via our web-site or other means

Why we collect information
We collect information in order to:

  • identify your security access to our website
  • to provide you with the goods and services we offer
  • for the purpose of developing advertising and marketing campaigns
  • providing marketing materials that we think will be of interest to you, either directly or via a third-party
  • forecasting future business needs
  • for the purpose of communicating with you about special functions
  • respond to questions and information requests
  • keep a record of our dealings with each other
  • develop a data profile to enable us to
    1. tailor services to you
    2. enhance the content of our web-site
    3. provide marketing materials of interest to you
    4. send you information about products and services we offer

By giving us information in any manner (see below), you consent to these uses, although in the case of receiving marketing material you may opt-out.

Registering to Become a Member
By registering to become a member you consent to the following

  • To receive email communications via Twista Industries PTY LTD regarding goods and services we believe will be of interest to you. Twista Industries PTY LTD will never provide your email address to 3rd party companies except as described in 3. below
  • To allow approved 3rd party companies to contact you via post or telephone except where you have opted out from this communication channel, or where you appear on the Do Not Call Register or equivalent enforceable suppression lists
  • To be contacted via email, post or telephone by the provider of any relevant products and services. Your contact details will be supplied to the provider, who will make contact with you once only unless you choose to initiate further contact. By joining Twista Industries PTY LTD and its associate companies you give your express consent for this to occur

We will use personal information about you only:

  • as you consent;
  • in order to allow our agents, contractors or other service providers (including professional advisers) to assist us in performing some of the functions outlined above;
  • for purposes related to the reason you gave us the information for, and even then, only if you would reasonably expect us to use it; or
  • in statutorily required law enforcement, public health or public safety circumstances;
  • as the law otherwise permits;
  • as described above under 'Registering to become a member'

We will not disclose any personal information about you, except:

  • in statutorily required law enforcement, public health or public safety circumstances;
  • as the law otherwise permits;
  • to our distributors for the purpose of fulfilling product, services and literature orders,
  • to other service providers such as 'mailing houses' to assist us in preparing and delivering marketing or advertising campaigns,
  • to our related companies or other legal entities; or
  • to our suppliers, as necessary to enable them to help us provide services to you;
  • to our agents, contractors or other service providers (including professional advisers) who may be located overseas, so they can assist us in performing some of the functions outlined above;
  • As outlined under 'Registering to Become a Member'
Security and confidentiality

We have implemented procedures and installed equipment to safeguard the security and confidentiality of your information. We continually review these arrangements to ensure we are doing all that is reasonably and technically feasible at the time to protect your information, although because of the nature of the internet, we cannot guarantee that it is totally protected from hackers or misuse.

Access

If you believe any information we have obtained concerns you as an individual, you may ask us for access to this information and, if we are reasonably able to do so, we will give you this access. If you want to access this information, please send your request to us by email at privacy at twista dot com dot au If you believe our information about you as an individual is inaccurate or outdated or is misleading because it is incomplete and you wish to change this information, please send your request to privacy at twista dot com dot au. We will then amend the information as you request, or give you reasons why not.